Customer service is a top priority at lebanonvapezone.com. You may return defective items within 10 days of received by date. Our policy covers any manufacturer defective items, dead on arrival items and items that do not appear as listed on the website.
Items damaged by miss-use or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help.
We DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick and wire.
Upon receipt of your return, we will inspect and test your merchandise. If found defective, we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund of payment . If during testing of your merchandise, it is determined that it is fully functional, the merchandise will be returned to the customer.
Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.